Table of Contents
(Click on a subject line for a link to the
corresponding section of text. If viewing in the Home Viewer software, right click on the
screen and click “back” to return to the table of contents)
Recommended
Hardware
System
Requirements
Loading the Software
onto Your System
Uninstall
Loading Data from a CD-ROM
Loading Data from Email
Viewing your Data
The Two-View Screen
Using the Video
Screen
Creating a
Snapshot
Viewing
and Printing Snapshots
Viewing
Instructional Clips
The Four-View Screen
Using the Video
Screen
Playback
Controls
Setting Key
Positions
Analysis Tools
Math
Creating and
Viewing Snapshots
IV. Video Capture Features and Options
Connecting a Digital Camcorder to your Computer
Capturing Video
Receiving Data
V. FAQ/Troubleshooting
RightView Pro Home Viewers
“Capture Viewer” (Cv300)
And “Player Viewer” (Pv300)
Software User Guide*
*(The Capture Viewer and Player Viewer are identical, with
one exception: only the Capture Viewer has the video capture capability
necessary to capture swings. Player Viewers can be upgraded to a Capture Viewer
by purchasing and downloading the upgrade at www.rightviewpro.com)
I.
Introduction
Congratulations on your purchase of RightView Pro Home
Viewer, an exciting software program that allows you to compare your swing to
the best players in the game. With RightView Pro’s interactive, instructional
analysis system, you have the tools to improve your swing and track your
progress.
There are 3 ways to add your swings to the software. Your
swings can be:
1.) Captured by your RVP Instructor and delivered to you
on a “Playerdata CD.”
2.) Captured and e-mailed to you by any Capture Viewer
Cv300, or by your RVP instructor with the Is300 Instructional System.
3.) Captured by you, using the Cv300 and a digital camera
hooked up to your PC with firewire.
To view data your instructor has provided, first load the
Home Viewer onto your computer. Once the
viewer is loaded, you can load data from a data CD or from an email attachment.
Please see the Table of Contents for instructions on each of these
applications.
The RightView Pro Home Viewer software is compatible with
Microsoft Windows XP and Microsoft 2000 operating systems (both Home and
Professional). The capture viewer
software is designed to capture digital video, either from a Mini-DV tape
source, or live from a digital camcorder connected to your computer through a
firewire connection.
The RightView Pro
Pv300 software has the following minimum requirements:
·
1 GHz or higher CPU
·
256MB RAM
·
20 GB UDMA Hard Disk
·
CD-ROM Drive
·
Windows 2000 OS
The RightView Pro Cv300
software has the following recommended configuration:
·
Pentium 4 2GHz or higher processor
·
512MB RAM
·
40 GB or larger UDMA Hard Disk Drive
·
Windows XP
(Home or Professional)
Loading the Software onto Your System
1. Insert
the RightView Pro Home Viewer software CD into your computer’s CD-ROM drive.
2. Wait
a few moments. Most Windows systems will
detect that a CD has been inserted, and then automatically launch the Setup
program on the CD.
3. Click
the “Install” button.
4. We
recommend that you accept the default destination location (c:\Program
Files\Swing Solutions Home).
5. Select
to install all software components.
6. The
software disc will automatically create an icon identified as “Capture Viewer”
or “Player Viewer” on the desktop and in the Start menu.
7. We
recommend that you accept the default Program Folder (Swing Solutions Home).
8. Proceed
to Chapter II to learn how to use your software.
Uninstalling
1. Go
to “Control Panel” and double click “Add or Remove Programs.”
2. Scroll
down to “Home Viewer.” Highlight and
click “Change/Remove.”
3. Click
“Next,” click “Finish,” and click “Yes to All.”
You have now uninstalled the program.
Loading Data from a CD-ROM
Insert
the CD-ROM into the CD-ROM drive of your computer. After a few moments the following screen will be displayed:
Click the “Copy Data” button found on the main page. The
following browser window will open:
Follow these steps to load your data:
1. Make
sure the D: drive directory is displayed in the top window (use the down arrow
to find the D: drive if necessary)
2. Click
“OK.” The files are then loaded from each of the folders on the data CD into
the appropriate main screen menu choices.
3. When
the copying process is complete, you will see a message stating, “CD copied
successfully.” Click “OK” and return to
the main screen.
Loading Data from E-mail
Double click the
attachment and choose “Open” (do not choose “Save to disc”). A file in the .exe file format will be
opened. When prompted to extract the
files, click “OK.” The files will extract directly into the Home Viewer and the
file names will be loaded in the appropriate menus.
Viewing your Data
Once your data is loaded, you have two options for viewing
your lesson contents - the Two-View screen and the Four-View screen.
II.
Using the Home Viewer Software –Two View Screen
After you have successfully installed your software,
double click on the Home Viewer desktop icon.
The following screen opens:
When
you open the software, you may see a brief promotional video clip or clips,
depending on the instructor, facility, or company that provided you with the
Home Viewer software. You can view these
clips, or click one of the Main Page buttons to access other functions.
The
first step to viewing your swings is to load the captured data from a CD-ROM,
an e-mail attachment or from the capture feature on the Cv300. (Please see
Table of Contents for instructions on each of these functions.)
The Two-View Screen
To open the Two-View screen, click the button labeled “Two
View” on the main page.
In the screen image shown above, the large dark area is
the viewing window that first appears when the Two-View screen is
selected. The screen is divided into two
equal-sized viewing windows. The separation is marked by a red “splitter”
button located at the top-middle of the screen, under the drawing tool
bar. Both viewing windows remain dark
until a swing clip is opened in either one.
Viewing Swing Clips
Clips of your swings can be found in the lower right
portion of the screen, under the “Front” and “Target” tabs. Clips of the pros’
swings can be found under the “Pro Frt” and “Pro Trg” tabs.
(NOTE: “Front” files refer to a camera point of view
directed at the chest of the batter. “Target” files include points of view from
all other angles. For identification purposes, Target file names will include
the point of view. For example: “Palmiero pitcher” would indicate the image of
palmiero is from the pitcher’s point of view.)
To view swings:
1. Click
on the either the “Front,” “Target,” “Pro Frt,” or “Pro Trg” tab to display the
contents of the selected tab.
2. Select
the clip you want to view by clicking and holding down on the file name with
the left mouse button.
3. Drag
the file name into one of the two viewing windows, and release the left mouse
button to open the clip. (drag and drop)
In the example above the “Pro Frt” tab is selected, and
the clip named “Nomar Garciaparra” has been dragged and dropped into the left
viewing window.
In the example above, the “Pro Trg” tab has been selected,
and the clip named “Sosa catcher” has been dragged and dropped into the left
viewing window:
To view a single clip in a larger portion of the video
window, drag the red splitter button (located below the drawing toolbar) to the
right. The clip will now occupy more of the total viewing area:
You can also view two clips side by side, or in the “split
screen” mode. To do this, slide the red
splitter button to the center position, then load one clip into the left side
of the screen, and another clip into the right side of the screen. In the following photo, two different clips
of Brian Giles have been loaded into the “split screen” viewing area:
Now you are ready to play your clips and analyze your
swings.
Using the Video Screen
From top to bottom, the basic “look” of the video screen
is as follows (please refer to the full screen view above):
|
Drawing tool bar
|
Displays a row of buttons
that allow the corresponding analysis feature to be drawn on the video
screen. Disposal box allows you to drag
and drop unwanted swings. This will permanently delete the swing.
|
|
Video window info
|
Identifies front and
target clips by either the name or the date and time captured. The active
screen name is displayed in red text.
|
|
Video windows
|
Initially divided in
halves. To increase the size of a window, the red “splitter” button can be
dragged from side to side.
|
|
Playback controls
|
Occupy the center of the
lower portion of the screen:
|
Play
|
Click either ‘play’ button
to play the clip at the speed indicated on the ‘speed’ button. (The top button controls the left window.)
|
|
<
|
Reverses the corresponding
clip one frame at a time.
|
|
>
|
Forwards the corresponding
clip one frame at a time.
|
|
Clock
|
Displays time location of
either clip in hundredth of seconds.
|
|
Cursor bars
|
Drags or steps the clip to
a desired location.
|
|
Sync
|
|
|
Slide Image
|
Check to activate sliding
or panning function for the active window.
The image can be dragged either left or right by clicking and holding
any point in the window and dragging to the new position.
|
|
Swap sides
|
Click to reverse the image
windows
|
|
Exit/Cancel
|
Click to return to the
main (first) video screen
|
|
Play speed
|
Click the up or down
arrows to select the desired playback speed
|
|
Instructions
|
Click to open the
instructional clip viewer
|
|
Take snapshot
|
Click to save either a
single or dual image as a snapshot
|
|
View snapshot
|
Click to view and/or print
your saved snapshots
|
|
|
|
Analysis Tools
Drawing lines and reference points on screen allow you to
visually analyze your swings. You can
access these drawing tools on the drawing toolbar located above the video
window.
In the next screen shot, two clips are displayed with the
pro model on the left and the student on the right. As an example of what’s possible with the
Home Viewer(s) software, the drawing toolbar has been used to draw reference
dots at the top of each player’s head, and the angle drawing tool has been used
to compare the angle of the right wrist in each player. Both clips have been
“stepped” or moved to the same point in the swing.
There are many combinations of drawings and digital
effects available for your analysis. You and your coach can determine the tools
that will most effectively analyze your swing. For reference, here is a table
of all the telestration tools and their functions, moving from left to right on
the drawing toolbar:
|
Undo/undo all
|
Undo removes the last
telestration, undo all removes all telestrations
|
|
Toggle Grid
|
Turns a movable grid on
and off
|
|
On/off
|
Temporarily hides or
redisplays the graphics in the current side
|
Thick/Med/Thin
|
Line thickness options –
check one to select
|
|
Color buttons
|
Choice of 4 colors for
telestration
|
|
Line options
|
Choice of three line
drawing tools – vertical, horizontal, diagonal
|
|
Circle
|
Draws a circle
|
|
Rectangle
|
Draws a rectangle
|
|
Angle
|
Draws and measures an
angle between any two points
|
|
Arrow
|
Draws a diagonal line with
an arrow at the end
|
|
Freehand
|
Draws freehand
|
|
Dot
|
Places a dot on screen
where clicked
|
|
Zoom in/out
|
Click the + sign to zoom
in, the – sign to return to normal view
|
|
Flip
|
|
To activate a drawing tool for swing analysis, place the
cursor over the desired tool and click the left mouse button to select it. To
draw, place the pointer where the drawing is to begin and click the left mouse
button. Keep the left mouse button depressed, drag the cursor to the position
where the drawing is to end, then release the mouse button. The drawing will
remain on the screen until it is removed. To remove only the most recent
drawing, click the “undo” (curved arrow) button. This will remove the
telestrations one at a time starting with the most recent. To erase all the
drawings, click the “undo all” button (second from
left).
Here
is a sample snapshot created and saved from the analysis example above:
To
create and save your own snapshots follow these steps:
1. Load the clip or clips for
your snapshot into the main video windows.
2. Move the clip to the desired
frame and add drawings (optional).
3. Click the “take snapshot” button.
4. The following window
appears. By default the snapshot will be named according to the date and time
it was created. If you want to rename
the snapshot, type in a new name.
Click “OK” and the snapshot is named and saved in the
photos folder.
Viewing and Printing Snapshots
To view or print snapshots, click the “View Snapshot” button. The following
viewer opens:
Select a snapshot from the “Available Photos” list on the left side of the
window. The selected snapshot will be previewed in the lower left corner.
Select the size of snapshot you desire.
To view the snapshot, click the “Preview Only” option and click the “Print”
button. To print the snapshot, uncheck
the “Preview Only” option and click “Print.”
To view an instructional clip, click on the “Instructions” button in the
main window. In the instructional clip
viewer, you will find the available instructional file names displayed in the
lower portion of the viewer window. Click on a folder to open it, then click on
a file name to open the lesson file you want to view. The clip will
automatically begin playing (make sure your computer speakers are connected and
turned on to hear the audio portion.)
When you are finished viewing the lesson file, click “Exit/Cancel” to
return to the main Home Viewer window.
Also available in the Home Viewer software is a Four-View
interface for viewing, playback, and analysis of your swings. To access the Four-View screen, either click
the “Four View” button on the opening page, or if using the Two-View screen,
click the “Four View” button located in the lower left corner of the screen.
The Four-View Screen
The screen image shown above depicts how the Four-View
screen appears when first opened. The
large dark area is the viewing window, which is divided into four, equal-sized
viewing windows. Each of the windows remains dark until a swing clip is
opened.
Viewing Swing Clips:
1. Click
on the either the “Front,” “Target,” “Pro Frt,” or “Pro Trg” tab to display the
contents of the selected tab.
2. Select
the clip you want to view by clicking and holding the file name with the left
mouse button.
3. Drag
the file name into one of the four viewing windows, and release the left mouse
button to open the clip. (drag and drop)
In the example below, the “Pro Front” tab has been
selected, and the clip named “Sammy Sosa” has been dragged and dropped into the
upper left viewing window:
To open a clip from another tab, first select the tab and
then follow the instructions just given.
In the following screen, clips of Edgar Martinez have been dragged and
dropped into the top two viewing windows for comparison:
To view four clips at once, drag and drop one clip into
each of the four sections of the screen.
In the following screen, both the Target and Front clips of Edgar
Martinez and Sammy Sosa have been dragged and dropped into the viewing windows:
Now you’re ready to play your clip or clips and analyze
your swings.
Using the Video Screen
Playback Controls
The controls located next to each video window provide
several tools for controlling playback and other functions. A pop-up menu in the upper left corner of the
screen displays the function of any particular tool when the cursor passes over
it. Here is a more detailed description
of how the playback controls work:
|
Left/right arrows
|
Step the clip forward or back one frame at a time
|
|
Single arrow
|
Plays or stops clip when clicked
|
|
Curved arrow
|
Deletes last drawing
|
|
X shaped icon
|
Deletes all drawings
|
|
Hide
|
Hides all drawing
|
|
Grid icon
|
Displays grid over clip; Click again to remove grid
|
|
Magnifying tool
|
Zooms in or out
|
|
Flip
|
Reverses clip (rh to lh or vice versa)
|
|
12 red/green buttons
|
When right-clicked will set a “key position” in clip
|
|
Numbers at bottom
|
Display total frames and current frames
|
|
Vertical cursor
|
Sliding up or down moves clip back or forth
|
Setting Key Positions
When first loading a clip, you will notice there are
twelve red buttons in a vertical column located within the playback control
toolbar. By clicking these buttons, you
can move the clip to one of twelve “Key Positions” that are helpful in
analyzing your swing.
To set a “Key Position” simply move the clip to the
desired point (use the pop up menu to see the name of the key edit position)
and right click the corresponding button.
After setting a button, the button color is changed from red to green.
|
|
Once a key position has been set the button will remain
green but may be reset by right clicking the button again.
|
|
The “Step Forward” and “Step Back” buttons at the bottom
of the screen control all four screens simultaneously. A single click will move the screens forward
one frame at a time, while clicking and holding the “Step Forward” and “Step
Back” will move the screens continuously.
Analysis Tools
Drawing lines and reference points on screen allow you to
visually analyze your swings. You can
access these drawing tools on the drawing toolbar, located above the video
window.
In the next screen, swings of a Pro model and student have
been dragged and dropped into the Four-View screen. As an example of some of the analysis
possibilities, the analysis toolbar has been used to draw reference lines at
the beginning of each clip, and the key position buttons have been used to move
both clips to different points in the swing for comparison:
For the full range of drawing toolbar options, please see
the table of drawing tools
on pages 15 -16.
Math
Along with drawing tools and key position features, the
Home Viewer software compiles various mathematical statistics relating to your
onscreen drawings. To access these
statistics, click the “Math” tab at the lower left corner of the screen.
The math features provide tools to measure angles, as well
as relative distances (or length) of the lines.
The lengths or distances are measured in pixels:
This feature functions by measuring and comparing both the
length and angle of two lines of different colors on screen. To use the Math feature, decide what sort of
line you would like to telestrate and compare at different points in the swing.
The first line drawn must be red, and the second line must be any color other
than red.
When the “Math” tab is selected, measurements are
displayed at the bottom of the screen.
The top row of numbers compares the length of the two lines, the
difference in length between the two lines and the ratio of the differences. The second row of numbers displays the angle
of the lines, as well as the difference and ratio between the two angles.
These features can also be used to find the trajectory of
a pitch, the path of the bat, and the possible impact zone. In the example below, the red dots represent
the path of the head of the bat, the green line shows the trajectory of the
pitch, and the blue square represents the low point or the bottoming out of the
swing.
Other uses could be to measure the “release” of the head
of the bat and/or the potential contact zone.
The potential contact zone in the example above would be the distance
the bat travels along the path of the green line. The Blue square represents
the location of the ball when the bat gets on plane.
In the Picture above we are looking at
the relative distance the hands have traveled vs. the distance the head of the
bat has traveled in the frame just prior to contact. We call this the “release.” In the example above, Troy Glaus’s (Screen 2
upper right screen) hands have traveled 16 pixels while the head of the bat has
traveled 60 pixels. This gives us a
ratio of 4.75.
Creating and Viewing Snapshots
To create or view a snapshot in the Four-View screen,
first click the tab labeled “Photo” and select one of the two buttons located
at the bottom left of the screen:
Once you have made your selection follow the steps for Creating and/or Viewing Snapshots
found on pages 16 and 18.
You have two options for viewing Instructional clips in
the Four-View screen – the first is the larger viewer that is available in the
Two-View screen, the second is a smaller version of the instruction viewer that
can be dragged into one of the four viewing windows.
To view an instructional clip using the larger viewer,
click on the “Inst” tab in the lower left corner of the screen, then click the
“Instruction” button. This opens the
larger instructional clip viewer, and displays the instructional files
available for viewing.
The Lesson clip Selector is organized into a file tree
that contains three levels.
(See example above)
1.) Type of motion being addressed (Softball Hitting)
2.) Main topics (Intro)
3.) Video
Lessons (Mike & Sue)
To play the lesson clips, click on the video topics at the
end of the trees. Click on the “+” &
“-“ signs to open and close folders.
(make sure your computer speakers are connected and turned on to hear
the audio portion.) When you left click
on a video lesson it will begin playing.
The video lesson can then be restarted or repeated by left clicking
again.
The lesson clips that have been delivered to you by your
instructor will show up in the Instruction/General directory.
When you are finished viewing the lesson, click
“Exit/Cancel” to return to the main Home Viewer window.
To view an
Instructional clip with the smaller viewer option, click the “Inst” tab in the
lower left corner of the screen, then “drag and drop” the “Start Instruction”
button into one of the four viewing windows. In the following example, the
viewer has been dragged and dropped into the lower left viewing window:
From the available
menu of instructional clips, click on the name of the clip you want to view and
the clip will play in the window the viewer was dragged to.
Clicking
“Exit/Cancel” removes the folder view and returns to the lower view of tabs and
file names.
In the above
configuration, the other windows are also active, so clips can be played or
moved while an instructional clip is playing.
When finished viewing your selected clip, click “Pick” to return to the
menu of instruction clips. A clip can be
paused while viewing by clicking the “Stop” button. Play is resumed by clicking
“Play.” Finally, the clip can be viewed from the beginning by clicking the
“Begin” button. When finished using the
small Instruction viewer screen, click the “Exit” button to return to the first
viewing window.
IV. Video
Capture Features and Options*
* (The Capture Viewer is required to capture swings.
Player Viewers can be upgraded to a Capture Viewer by purchasing and
downloading the upgrade at www.rightviewpro.com)
The Home Viewer
software has the ability to capture video clips from a digital camcorder that
is connected to a desktop PC or a laptop computer through a firewire
connection. The first step in capturing
video is to connect a camcorder to your computer through the firewire port, by
following these steps:
Connecting a Digital Camcorder to your Computer
1.
Be sure
the Home Viewer software is not running.
2.
With the
camera off, connect the camcorder to your computer using “Firewire IEEE 1394
connection.
3.
Turn the
camera on, and be sure that the computer is recognizing the camera. If this process works correctly there is
generally a camcorder icon that appears on the desktop toolbar or if your
operating system is “Windows XP” you may get this window.
This window confirms that your computer has recognized your
camcorder. You want to “Take no
Action”. The RightView Pro software has
its own capture program.
Once the computer
recognizes the digital camcorder, you are ready to capture video. To do this, open the Home Viewer software and
follow these steps:
Capturing Video
1.
Click
the “Capture” button. You will see the
following page:
2.
Type in
a clip name in the box provided.
3.
Click
the “Camera On” button to view the camcorder (this is for both live video and
viewing a tape.)
4.
Select
either the “Capture Front View Of Clip” or “Capture Target View Of Clip”
button.
5.
Choose a
clip length. (the default selection is 3 seconds)
6.
When you
are ready to capture a video clip, click the “Start Capture” button to begin
recording the video source to the computer hard disc.
7.
Click
the “Stop Capture” button at the end of the motion to record the last 3
seconds (or whatever length of time is selected) of video.
8.
Click
the “Save Capture” button to save the clip.
9.
The
captured clip will be saved into either the Front or Target tab in both the
Two-View and Four-View interfaces, under the name that was typed in the clip
name box.
10.
Click
“Exit/Cancel” to return to the main page. Open either the Two-View or Four-View
interface to view your clips.
Once you have
captured your clip or clips, you have the option of e-mailing them to another
Home Viewer user.
There are several options contained in the Home Viewer
software for receiving and sending data (swings and photos) through
e-mail. Before sending an e-mail, a few
parameters need to be set. To do this, click the “System” button on the main
screen and choose the e-mail tab.
There are three
tabs in the e-mail system tab: the Authentication tab (above) allows you to set
your e-mail account user name and password. (Some ISP servers require this
step.)
The Server tab (below) allows you to configure
your outgoing mail server settings.
If you aren’t sure of your settings, check the
“Options” settings in your e-mail software program.
Finally, the Sender Info tab (below) allows you to
configure your name and the e-mail address you’ll be sending e-mail from:
This tab also controls
the compression ratio that is used when sending swing clips. The default setting is 60(%), but can be
raised or lowered according to individual preferences. A higher number produces a better quality
clip, but the clip will take longer to send and receive. The speed of the
Internet connection (high speed vs. modem) will most likely be a determining
factor in the compression setting you choose.
When a coach sends data to a student through e-mail,
the student receives an e-mail with files attached. In the case of swings and instruction clips,
these will be self-extracting, executable (.exe) files.
To download the files into the Home Viewer, open the
attachment, then open the .exe file. (On some computers, you may need to save
the .exe file to disc before opening.)
When prompted to install the files, click “OK.” The files will extract directly into the Home
Viewer and the file names will display in the various menus.
If you wish to send data to another RightView Pro Home
Viewer user through e-mail, start by opening either the Two-View or Four-View
screen.
To add a swing clip to an e-mail, right click
on the clip file name in either the Target or Front menus.
To add a photo, click on the “Add to e-mail”
button in the Photo Viewer or large Instruction viewer.
Once you have added the data you wish to send, click
the “E-Mail” button located on either the Two-View or Four-View screens, and
the following “Home Viewer Email System” window will be displayed:
The default tab
selection is the “Current Attachment” tab. The large window displays the data
you have added in list form. To save the
data for sending later, click the “Save Set” button. To
send the data
immediately, click the “Email Now” button. The following window will be
displayed:
The sender info
that was configured in the system settings will be dropped into the template.
Fill in the rest of the boxes as required, and add any message you would like
to send. You can also save the “To” name
and e-mail address in an address book format.
When ready to send
the e-mail, click the “Send” button. A “wait” icon (hourglass) is displayed.
When it disappears, the e-mail has been sent.
(This may take some time depending on the compression ration, the number
of files being sent and the speed of the Internet connection.)
If any error
messages are displayed, go back and check that the e-mail settings that you
configured in the “System” settings are correct. If your e-mail was sent successfully, exit
out of this screen. You will return to the “Home Viewer Email System” screen,
at which point you can choose to delete or save the data you have just
configured as an attachment.
VI. FAQ’s/Troubleshooting
The Home Viewer is not
displayed in the full screen.
Check that the display
screen resolution options on your computer are set to 800x600.
How long is the trial
period?
The trial period is for 10
days from the first installation.
Uninstalling and installing the software will not reset the trial period.
Why do I need to register?
The Serial code on the back
of your jewel case is your password to register your software. It is used to activate
your software. Once you register, you
will no longer be prompted with the Register window again. If you don't have a
serial code or you would like to register the product on more computers, one
can be purchased by calling 310-377-9221
How many times can I install
the Home Viewer?
2 times. The serial code on the back of the CD allows
you to install the software on a maximum of 2 different computers.
How do I use the playerdata
CD from my professional?
After starting the Home
Viewer, there is a Copy Data button, which will copy the contents of the playerdata
CD to your hard drive. The new
information will be available in the Front and/or Target Swings or View
Snapshot menus. If the new contents do not appear in the menus, try closing the
Home Viewer software and restarting it.
Help File not working
Make sure you have an
internet browser enabled and configured properly
If you are having trouble running the
software please visit our website for the latest list of trouble shooting
procedures. http://www.rightviewpro.com
Below, we have listed some common
trouble shooting procedures.
Troubleshooting Procedures
- Start by rebooting the PC then start the Home
viewer Pv300 or Cv300 immediately after system boots up.
- Did you accept all default destinations during
the install? If not, uninstall and
re-install software
- Make sure screen resolution is set to at least
800x600 with 16 bit color?
- Have you updated your operating system and video
drivers? If not, go to
Microsoft.com or your video card company and down load latest updates.
- Are there any other video capture cards or other
add-on cards in the PC that might cause conflicts?
- Are any other applications running at the same
time such as Internet, word processing, spread sheet, virus scan, etc? Shut down all other applications
including virus programs
- If trying to capture, is your PC recognizing the
Firewire connection and camcorder? (If Windows does not "see"
your camcorder then the system will not be able to receive video for
capturing.)
- Has some other new software or hardware recently
been installed that might be causing conflicts? If so try uninstalling new software.
- For capture problems, check all cables and
connections. Turn camera on and check for image in viewfinder. Make sure computer recognizes the camera
prior to opening the RVP software.
Choose “Take no Action” option if Microsoft window pops up.
- .Make sure you have plenty of room on your hard
drive.
- De-fragment the hard drive.
- Test to make sure Windows Media Player is working
properly by playing a video clip.
For further information and
support please visit us online at www.rightviewpro.com.
